Refund policy
Every Mittsu Doru product is handmade in small batches, and we check each one before it leaves us. If something isn't right, we're here to help.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty or incorrect, please email hello@mittsudoru.com within 48 hours of delivery with:
- your order number, and
- clear photos of the item and its packaging, including the outer box.
Please keep the item and packaging until your request has been resolved. Once we've confirmed the issue, we'll send you a replacement or a full refund (including shipping), whichever you prefer.
Change of mind
As our products are fragranced, we're unable to accept returns or exchanges for change of mind, or for items that have been opened, lit or used. If you're unsure about a scent, we recommend trying a Pocket Mist first.
Natural variations
Our vessels are handcrafted and our wax is natural. Slight differences in size, shape, glaze, colour or scent, as well as "sweating" in humid weather, are normal and are not considered defects. Please see our Product Safety & Disclaimer page for more information.
Order cancellations
If you need to cancel an order, please email us as soon as possible. We can cancel orders that haven't been dispatched yet. Once an order has been sent, it can no longer be cancelled.
Sale items and vouchers
Items purchased on sale are final sale, unless they arrive damaged or faulty. Full Circle vouchers have no cash value and cannot be exchanged for cash.
How refunds are made
Approved refunds are made to your original payment method. Depending on your bank, it may take several working days for the refund to appear.
This policy does not affect your rights under Singapore's consumer protection laws.
Questions? Email us at hello@mittsudoru.com.